Camera visible in Windows but not active in the app

  • Open Set up → Camera and select DSLR / Mirrorless (Direct).
  • Power-cycle the camera, wait a few seconds for USB detection, then click Detect Camera.
  • Keep JPEG or RAW+JPEG enabled so the app receives a previewable image.
  • Restart the app if the camera was swapped repeatedly during the same session.
  • Close Canon EOS Utility, Nikon Camera Control Pro, or any other software that takes exclusive access to the camera.

Live view is slow or unavailable

  • Confirm the camera supports live view over USB — check your camera model's specification.
  • Close other camera-control software that may be sharing the USB stream.
  • Use a direct USB port on the PC rather than a USB hub or dock.
  • Ensure the camera battery or AC adapter is stable — power fluctuation interrupts live view.
  • Use the status and error message shown beside the camera preview to distinguish detection from live-view problems.

Live view freezes mid-session

  • Check that the camera has not entered sleep mode — disable auto power-off in the camera menu for events.
  • If using a USB hub, move to a direct port on the PC motherboard.
  • Check that the USB cable is not loose — cables under repeated stress at events can develop intermittent connections.

Camera disappears after a long idle period

Some cameras automatically turn off live view after a timeout. Set the camera's live view timeout to the maximum value in the camera menu, or disable it entirely.

App does not see the camera at all after reinstall

  • Run the current Photobooth v2 installer and confirm that installation completed successfully.
  • Confirm the camera is set to PTP or PC Remote mode (not Mass Storage).
  • Check Device Manager for USB errors or unrecognised devices.
If the camera still does not work, contact support with the camera model, Windows version, the exact message shown in Set up → Camera, and the application logs. You do not need to install or configure digiCamControl separately.