Refund & License Cancellation Policy

1. Scope

This policy applies to purchases made via the official OSPHERIX checkout and license infrastructure at ospherix.com. It covers digital software licenses and download access. No physical goods are sold.

2. Digital Product Nature

OSPHERIX products are digital software licenses delivered after successful payment. Once delivery begins (license issuance, activation rights, and/or download link generation), the order is treated as digital content/service supply in progress.

3. Demo Licenses

• Demo licenses are free and limited in duration (for example, 3 days).
• Demo licenses are not refundable because no payment is collected.
• Demo abuse controls may block repeated trials on the same device/product.

4. Full Licenses - General Rule

• Refund requests are reviewed case-by-case under this policy and mandatory law.
• If software delivery already started, refunds may be limited unless there is a verified technical non-conformity or a legal right that cannot be waived.
• If a refund is approved, the related license may be canceled/revoked and access/download rights terminated.

5. EU / EEA Consumers

For EU/EEA consumer orders, digital content withdrawal rights may be lost after explicit consent to immediate supply and acknowledgment of withdrawal loss, where legally applicable. During checkout we request explicit acceptance for immediate digital delivery.

This does not remove mandatory rights for defective/non-conforming digital content under applicable EU law.

6. US & Canada Orders

For US and Canada, digital software refunds are primarily governed by stated contract terms and applicable state/provincial mandatory consumer rules. Where mandatory law grants additional rights, those rights prevail.

7. Situations Eligible for Refund Review

• Duplicate payment for the same order/license.
• Technical inability to activate due to OSPHERIX backend fault.
• Material mismatch between purchased offer and delivered entitlement.
• Verified fraud or unauthorized card use (subject to payment processor review).

8. Non-Refund Situations (Typical)

• Change of mind after digital delivery started.
• Local hardware/environment incompatibility not caused by product defect.
• Failure to follow documented setup requirements.
• Requests made in bad faith, including repeated abuse patterns.

9. How to Request a Refund

Contact sales@ospherix.com with: order email, license ID, payment reference, device ID (if available), and a clear technical description/screenshots/logs where relevant.

We aim to respond within 5 business days. Complex technical reviews can take longer.

10. Refund Outcome and License Revocation

Approved refunds are processed via Stripe (or original payment rail). After approval, associated licenses and allow-list entitlements may be revoked immediately, and further activation/use can be blocked.

11. Chargebacks and Disputes

If a chargeback is filed, we may temporarily suspend licenses and download access while the dispute is reviewed. Proven abuse, fraud, or policy manipulation can lead to permanent denial of service.

12. Taxes, Currency, and Processor

Prices and currencies are shown at checkout. Payment processing is provided by Stripe, which may apply its own terms and customer communication requirements.

13. Policy Updates

We may update this policy to reflect legal, operational, or product changes. The latest version date appears at the top of this page.